- Incidents
- 412
- MTTR
- 8.4m
- Autonomy
- 77%
- Accuracy
- 98%
AI Platform for MSPs
One operating layer.
Every MSP function.
AIXIOM Intelligence brings every MSP function onto one AI-native operating layer. Built ground-up for the MSP, not retrofitted from generic enterprise tools.
- Tickets
- 892
- Autonomy
- 42.1%
- Override
- 8.7%
- Accuracy
- 95.2%
- Tickets
- 1,247
- Autonomy
- 28.4%
- Override
- 14.3%
- Accuracy
- 91.5%
The platform
AIXIOM Intelligence at a glance.
AIXIOM Intelligence covers every MSP function on one AI-native operating layer - production-ready, configurable per tenant, and engineered for compounding economic impact.
Production-ready, configurable per tenant.
- AI security engineered into every model interaction.
- Multi-tenancy, AI governance, observability, and explainability built into every layer.
- Configurable for independent MSPs, master MSPs, and MSP aggregators — each in its own configuration.
15+ AI capabilities, compounding impact.
- Service desk, NOC, SOC, field ops, vCIO, and integrations — every function delivered as an AI-native product.
- Each capability moves a different economic lever; together they compound.
- Fewer engineers. More clients. Higher margin.
AI-native platform, exclusively for MSPs.
- Rebuilt around AI, not retrofitted from generic enterprise tools.
- Generative, agentic, and machine learning capabilities, delivered as one.
- Purpose-built for MSP processes, from onboarding to resolution.
Platform Architecture
AI-native at every layer.
Production-ready at every interaction.
Customer signals flow into the ingest plane. Native solutions deliver every MSP function in the application plane. The AIXIOM Intelligence foundation provides data, AI, and orchestration. The control plane governs every interaction — identity, audit, multi-tenancy, AI governance, explainability, observability.
CUSTOMER ENVIRONMENT
EndpointsNetworkCloud InfraSecurityIdentitySaaS Apps
INGEST PLANE
PSARMMMonitoringEDR / SOCDocs & KBUnified Data Ingest
APPLICATION PLANE
Resolve AIInsightAssistAI FSSAI vCIOSignalIQQueueIQ
AIXIOM Intelligence Foundation
DataCoreOperational DB · Time-Series · Vector DB · CacheAI & Agentic frameworksPredictive · Assistive · AgenticOrchestrationRouting · Runbooks · Actions · Escalation
CONTROL PLANEIdentity & AccessAudit & ComplianceMulti-tenantAI GovernanceExplainabilityConfigurabilityObservability
PLATFORM CAPABILITIES
15+ AI capabilities, built for the MSP.
Six capabilities below - each replacing a manual workflow, each moving a different economic lever, each compounding with the rest.
01
ResolveAI
AI-assisted ticket resolution.
ResolveAI connects engineers to the collective resolution intelligence of every past ticket, surfacing the top three resolutions on arrival and compressing resolution from hours to minutes.
02
SignalIQ
Intelligent alert correlation.
SignalIQ collapses redundant alerts into actionable signals. A proprietary correlation method identifies the probable root cause — so engineers respond to causes, not symptoms.
03
InsightAssist
Conversational end-user resolution.
InsightAssist resolves end-user requests and issues instantly. What it cannot solve, it routes to the service desk with full context already gathered.
04
PredictIQ
Predictive operational intelligence.
PredictIQ is a suite of 10+ ML models tuned for MSP security and Operations. It powers threat detection, risk classification, failure prediction, and capacity planning across MSP processes.
05
HealGuard
Autonomous Self-Healing
HealGuard predicts when systems and software are likely to fail, applies the fix before they break, and installs a workaround so the same condition cannot recur.
06
QueueIQ
Autonomous triage and dispatch.
QueueIQ classifies incoming tickets by type, urgency, complexity, and effort. It dispatches through a proprietary multi-factor model — matching skillset, availability and geographic & cultural fit.
Human in the loop
AI does the work.
Engineers stay in charge.
AIXIOM Intelligence predicts, assists, and acts autonomously across MSP operations. Engineers stay in the loop on every decision that matters by approving exceptions, overriding outcomes, and holding accountability for what gets shipped
“Automation improves productivity.
Engineers maintain accountability.”
Future-fit by design
A platform that grows more
valuable over time.
Built to stay current as everything around it changes — your verticals, your data, the underlying AI, your roadmap. AIXIOM Intelligence absorbs all of it without re-architecting underneath you.
INDUSTRY DEPTH
Adapts to every vertical your clients operate in.
AIXIOM Intelligence adapts at the model and workflow level, not just at configuration — so it works across healthcare, finance, legal, and every other vertical your clients run.
8Industries30+Segments
COMPOUNDING INTELLIGENCE
Sharper with every operational cycle.
Every resolved ticket, incident, and engineer override feed active models — retrained, monitored for drift, and versioned by the AI Factory. Accuracy compounds.
100%Signal coverage24/7Live feedback
TECHNOLOGY CURRENCY
Always running on the latest AI.
Model-agnostic by design. When a frontier model ships, swap it in without re-platforming, retraining, or pausing service.
OpenAIClaudeGeminiOpen-sourceLlamaMistral
PHASED ADOPTION
Start with one solution. Scale on your timeline.
Every capability deploys independently and works with the tools you already use. Start with the highest-impact module. Expand on your timeline.
NOCSOCvCIOQBRResolveAIQueueIQ
Integrations
Works with the stack you already run. Or replaces it, when you're ready.
AIXIOM Intelligence connects to the tools you already run, and includes AI governance, explainable AI (XAI) and security. Use your existing stack, ours, or a mix — and change your mind anytime.
PSA & RMM
Service delivery and device management
Network Security
Perimeter and traffic protection
Cloud Security
Visibility and posture management
Security & IAM
Threat protection and identity management
Email & Backup
Threat filtering and resilience
Communication & Documentation
Collaboration and knowledge management
Don't see your tool?
The Journey
From your current operations to
AI-led delivery.
Move from human-led operations to an AI-enabled model through a repeatable journey, where each stage builds on the last, and every cycle improves efficiency, consistency, and outcomes.
Assess.
Map current operations, tooling and SLA gaps to shape the deployment plan.
Foundation phase · one-time setupUnify.
DataCore ingests PSA, RMM and monitoring data into a single foundation.
Foundation phase · one-time setupConfigure.
Workflows, routing rules and AI models go live where impact is highest.
Foundation phase · one-time setupOperate.
Platform triages, routes and resolves autonomously across every tenant.
Continuous operations · always onMeasure.
Performance is tracked against baseline, so impact is visible at every step.
Continuous operations · always onLearn.
Every resolution feeds the models. Intelligence compounds with every cycle.
Continuous operations · always onGet started
Start with a
technical conversation.
Every engagement starts with a technical conversation. Our engineering team will walk you through the architecture, understand your tech stack, and discuss how AIXIOM Intelligence can help your business.
Discover
1–2 weeksDesign
2–3 weeksSecure
1–2 weeksDeploy
2–4 weeksDocument
OngoingOptimize
ContinuousReady to see the platform in action?
Our engineering team will walk you through the full engagement pathway and show you exactly what AIXIOM Intelligence can do for you.